FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Do you charge for shipping?
Zoonlai bikes offer fast, free shipping on all orders—no minimum purchase required.
What does the 365-day warranty cover?
The 365-day warranty covers defects in materials or workmanship under normal use. From the date of purchase, Zoonlai bike provides after-sales support, including repairs, replacement of parts, or other solutions as needed.
Do Zoonlai bikes’ batteries have safety certifications?
Yes. Zoonlai bikes are UL 2849 certified, which includes full safety testing of the batteries. This ensures they meet strict standards for electrical performance, thermal management, and overall reliability, giving you peace of mind.
Where are Zoonlai bikes shipped from and how long will it take for delivery?
Zoonlai bikes ship from our warehouses in the US, Europe, UK, and Canada. We deliver from the closest warehouse to you, usually within 3–8 days, so you can start your cycling adventures quickly.
How is the security of my payment information ensured?
All payments on Zoonlai are processed through secure, encrypted payment gateways. Your personal and financial information is protected with industry-standard security measures, ensuring safe and reliable transactions every time.
Do I need to open an account in order to shop with you?
No, you can complete your purchase as a guest without creating an account. However, registering an account allows you to track orders more easily, save your shipping information, and receive updates on promotions and new products.
How do I create an account?
Creating an account is simple! Just click on the “Sign Up” or “Register” button on our website, enter your email address and a secure password, and follow the on-screen instructions. Once registered, you can easily track your orders, save shipping addresses, and access exclusive offers.
How do I order?
Ordering from Zoonlai is easy! Simply browse our products, select the bike or accessory you want, choose any options (like color or battery type), and click “Add to Cart.” When you’re ready, go to your cart and follow the checkout instructions to enter your shipping and payment information.
How do I pay for my orders?
Zoonlai offers multiple secure payment options. You can pay using major credit/debit cards, PayPal, and other local payment methods where available. All payments are encrypted to ensure your personal and financial information remains safe. Once your payment is confirmed, you’ll receive an order confirmation email.
How will I know if my order is confirmed?
Once you complete your purchase, you will receive an order confirmation email from Zoonlai. This email includes your order number, a summary of the items purchased, and the estimated delivery time. Keep this email for your records—it serves as proof that your order has been successfully placed.
I have problems adding items to my shopping cart?
If you’re having trouble adding items to your cart, please try the following steps:
Refresh the page and make sure your internet connection is stable.
Clear your browser cache or try using a different browser.
Check product availability – some items may be temporarily out of stock.
Ensure cookies are enabled in your browser settings.
If the problem persists, contact our customer service at contact@zoonlai.com
for immediate assistance. We’ll help you complete your order.