Zoonlai bike provides fast free shipping on all orders, without any minimum purchase amount requirement.

The 365 - day warranty means Zoonlai bike will offer after - sales service for 365 days from the date of purchase. This typically covers defects in materials or workmanship under normal use. If you encounter any problems with the bike during this period, you can contact our customer service for assistance, which may include repairs, replacement of parts, or other solutions as appropriate.

Zoonlai bikes are Certified to UL 2849. This certification encompasses comprehensive safety evaluations, including the batteries. It ensures that the batteries meet strict safety standards in terms of electrical performance, thermal management, and overall reliability. You can have peace of mind knowing that the batteries in our bikes have passed rigorous safety tests

Zoonlai bikes are shipped from our US warehouse. Generally, the delivery time is within 3 - 8 days after you place your order. We aim to get your bike to you as soon as possible so you can start your cycling adventures.

What measures does Zoonlai bike take to protect my payment information during the transaction?
A: Zoonlai bike uses secure payment processing systems. Your payment information is processed securely using advanced encryption technology and industry - standard security protocols. We take the protection of your personal and financial data very seriously and have implemented multiple layers of security to prevent unauthorized access and ensure the confidentiality of your information.

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.